Reservation Assistant

Hotel Granada Johor Bahru
06 August 2018

Responsibilities

  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral
  • Processes reservations from the sales office, other hotel departments and travel agents
  • Knows the type of rooms available as well as their location and layout
  • Knows the selling status, rates and benefits of all package plans
  • Knows the credit policy of the hotel and how to code each reservation
  • Creates and maintains reservation records by date of arrival and alphabetical listing
  • Determines room rates based on the selling tactics of the hotel
  • Prepares letter of confirmation
  • Communicates reservation information of the front desk
  • Processes cancellations and modifications and promptly relays this information to the front desk
  • Understands the hotel's policy on guaranteed reservations and no-shows
  • Processes advance deposits on reservations
  • Tracks future room availabilities on the basis of reservations
  • Helps develop room revenue and occupancy forecasts
  • Prepares expected arrival list for front office use
  • Assists in pre-registration activities when appropriate
  • Monitors advances deposit requirements
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed
  • Maintains a clean and neat appearance and work area at all times
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees
  • Getting information about areas of interest in order to target more clients in particular seasons
  • Making arrangements for clients travel programs
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy
  • To be aware of all front office procedures and assist with reception duties when required
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • Willing to undertake any reasonable request made by management in any other areas of the house

Required Skills 
  • Excellent customer service skills
  • Good computer skills
  • Communication skills
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