Guest Service Assistant

Hotel Granada Johor Bahru
14 September 2017

Responsibilities

  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
  • Registers and rooms all arrivals according to established procedures
  • Maintain intimate knowledge of departmental standards and procedures
  • Cashes hotel guest's personal and travellers checks and assists with currency exchange
  • Keeps abreast of all modifications to accounting policies and procedures
  • Responsible and attends to guest's request of using the service of safety box at all times
  • Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist
  • When on night shift, prepare all necessary forms for the guest arrival
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
  • Complete and verify forgotten ID forms
  • Responsible for Welcome Desk emergency procedures and swipe access
  • Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator
  • Responsible for keeping up to date with information on activities and programs and other general information
  • Assists with facility rental payment and sign-in
  • Organizes and straightens area
  • Maintains Equipment Issue Desk
  • Filling out broken/damaged equipment reports
  • Responsible for attending staff meetings
  • Greet and register incoming guests
  • Process guest folios and collect payment
  • Administer and manage cash handling responsibilities
  • Handle guest requests and concerns promptly and with courtesy
  • Assist guests with any inquiries regarding local entertainment, restaurants or transportation
  • Maintain efficient and effective flow of information with guests and all internal departments
  • Handle additional duties as needed by guests or management
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