Food & Beverage Assistant

Hotel Granada Johor Bahru
23 November 2018
Responsibilities
  • Greet and seat guests
  • Informs guests about the special items for the day and menu changes if any.
  • Suggest food and beverages to the guest and also try to upsell.
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed
  • Communicate to the guest and provide assistance with their queries.
  • Coordinate with the kitchen staffs to ensure smooth operation and guest satisfaction.
  •  Server food and beverage to the guest as per the course of order.
  • Observes guests and ensure their satisfaction with the food and service.
  •  Promptly respond to guest with any additional request.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Adhere to grooming and appearance standards consistently.
  •  Understands and can communicate products and services available at the hotel.
  •  Help other areas of the restaurant such as answering telephones and completing financial transactions.
  • Assist in the daily preparation of mise-en-place
Required Skills 
  • Knowledge of Food and Beverage products, menus and standards of service.
  • Good English language skills.
  • Excellent oral communication skills required.
  • Positive interpersonal skills required 
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