Team Leader

Hotel Granada Johor Bahru
30 September 2019

·         Prepare housekeeping status report and room maid daily assignment

·         Issue floor key or room assignment to room maid

·         Ensure that there are enough supplies of linen, guest supplies and cleaning equipment at all times

·         Supervise cleaning on the allotted floors and areas including guest rooms, corridor, and staircase and floor pantry

·         Checking and supervise daily, weekly and monthly project for room maids

·         Report maintenance work order on the floor

·         Coordinate with staff for monthly inventory

·         Coordinate with room service for tray clearance

·         Report any safety or security hazard to the security department

·         Ensure room must ready and clean with follow the standard before released to the front office

·         Responsible of guest comment or complaint

·         Assisting in the event of an emergency

·         Check all vacant rooms and occupied rooms daily so as to ensure they are supplied and presented to the standard of the hotel

·         Report any rooms which do not require service e.g. - do not disturb and no service required

·         Work closely with other departments including Front Office, Food & Beverage and Maintenance

·         Responsible in monitor and controlling housekeeping policy and procedures

·         Responsible of handling soiled linen and clean linen

·         Responsible of lost and found item inside the room

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