Guest Service Officer

TROVE Hotel Johor Bahru
10 May 2019


  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Contacting housekeeping or maintenance when guest report a problem
  • Ensure registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Service Assistant or the guests
  • Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information
  • Referring guest’s comments and complaints to the appropriate superior
  • Responsible for keeping up to date with information on activities and programs and other general information
  • Assist guests with any inquiries regarding local entertainment, restaurants or transportation
  • Keeps abreast of all modifications to accounting policies and procedures
  • To discuss all matters that needed to follow up with the next shift
  • Develop and maintain positive working relationships with others
  • Maintains and be guided of hotel policy
  • Administer and manage cash handling responsibilities
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