• Answer telephone and respond to caller inquiries in a pleasant manner
• Answer client / bookers questions about property facilities or service (e.g hours of operation, rate and room types, packages, promotions, entertainment, restaurant etc)
• Responsible for coordinating internally with team
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers
• Prepare sales-related documents throughout the sales process (e.g proposals, contracts, banquet event orders)
• Ensures all documents produces by the sales department (e.g banquet event orders, contracts, rooming lists, proposal) are completed accurately and on time
• Gather materials and assemble information packages (e.g brochures, promotional materials, sales demo kit, welcome kit, souvenir etc)
• Manage and maintain managers schedules, appointments and travel arrangements
• Assist sales team by managing schedules, filing important documents and communicating relevant information
• Arrange and co-ordinate meetings, events and any appointments
• Record, transcribe and distribute minutes of meetings
• Formulates all sales policies, practices and procedures
• File and retrieve documents and reference materials
• Ensure the adequacy of sales-related equipment or material are available at all times
• Other duties as assigned by Director of Sales or the management