IT Executive

TROVE Hotel Johor Bahru
01 October 2019
  • Troubleshoot and resolve technical problems or issues related to computer software and systems.
  • Provide technical guidance and recommendations to resolve business problems.
  • Analyze, recommend, and implement process improvements.
  • Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. 
  • Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Train or instruct users in the proper use of hardware or software.
  • Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
  •  Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Follow all company policies and procedures; protect company assets.
  •  Speak with others using clear and professional language.
  • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Talk with and listen to other employees to effectively exchange information.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Analyze, recommend, and implement process improvements.
  • Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.
  • Troubleshoot, modify, support, and maintain applications programs.
  • Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Train or instruct users in the proper use of hardware or software.
  • Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
  • Consult with others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
  • Advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
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