Guest Service Assistant

TROVE Johor Bahru
23 April 2019


  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
  • Registers and rooms all arrivals according to established procedures
  • Maintain intimate knowledge of departmental standards and procedures
  • Keeps abreast of all modifications to accounting policies and procedures
  • Responsible and attends to guest's request of using the service of safety box at all times
  • Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
  • Complete and verify forgotten ID forms
  • Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator
  • Responsible for keeping up to date with information on activities and programs and other general information
  • Organizes and straightens area
  • Greet and register incoming guests
  • Process guest folios and collect payment
  • Administer and manage cash handling responsibilities
  • Handle guest requests and concerns promptly and with courtesy
  • Assist guests with any inquiries regarding local entertainment, restaurants or transportation
  • Maintain efficient and effective flow of information with guests and all internal departments
  • Handle additional duties as needed by guests or management
scroll to top