Duty Manager

TROVE Johor Bahru
04 July 2018

Responsibilities

  • Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest’s
  • Assists in VIP’s arrival departure in absence of Front Office Manager
  • Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Service Assistant or the guests
  • Assists in handling room lock problems and safety box
  • Prepares and checks for VIP’s arrival and escorts guests to rooms
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly
  • Operates the front office computer system in order to assist Guest Service Assistant
  • Handles guest complaints and other related problems and reports on the Duty Manager’s log
  • Assist Guest Service Assistant and Bellman during them are busy
  • Answers guest’s inquiries, handles complaints and attend to the needs of the guests
  • Authorizes charges to be made for late departures and/or compliments on them
  • Promotes and maintains good public relations
  • Motivates and maintains good staff relations
  • Follows up in credit check report, liaise with finance department
  • To responsible for Front Office operation during the absence of Front Office Manager
  • To discuss all matters that needed to follow up with the next shift Duty Manager
  • Prepare the working schedule for the Front Office staffs and submits to Front Office Manager
  • Conducts and ensures the neat of appearance of Front Office staffs as well as correct attitude and behaviour, discusses problems that encountered on this point with Head of Department and supervisors
  • Assigns and prepare duty roster for all front desk staffs
Required Skills :
  • Must be able to communicate in English writing and speaking
  • Good personality
  • Familiar with basic computer skills 
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