Housekeeping Officer

TROVE Johor Bahru
30 November 2017

Responsibilities

  • Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff
  • Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments
  • Experience with turn down service, special needs of VIP Guests
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness
  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
  • Inventories cleaning supplies & linen stock to ensure adequate supplies
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling’s and also enforces to the hotels standard operating procedures
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees
  • Maintain high quality of housekeeping standards in:
    • the guest rooms
    • linens and uniforms
    • lost and found procedures
    • laundry
    • public area
  • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines
  • Co-ordinate with vendors eg: pest control, laundry services and other outsource services
  • Attend to any guest complaints and take service recovery measures if required
  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members
  • Submit requests for repair and periodic maintenance of cleaning equipment
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