Responsibilities

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintain intimate knowledge of departmental standards and procedures
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest's request of using the service of safety box at all times
• Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
• Complete and verify forgotten ID forms
• Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator
• Responsible for keeping up to date with information on activities and programs and other general information
• Organizes and straightens area
• Greet and register incoming guests
• Process guest folios and collect payment
• Administer and manage cash handling responsibilities
• Handle guest requests and concerns promptly and with courtesy
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation
• Maintain efficient and effective flow of information with guests and all internal departments
• Handle additional duties as needed by guests or management