Housekeeping Clerk

TROVE Johor Bahru
31 October 2017

Responsibilities

  • Report and work directly under the supervision of the Executive Housekeeper in coordinating and ensuring a smooth administrative and communication flow in the housekeeping department
  • Coordinate office communications via email, walkie-talkie, telephone calls, etc
  • Follow up and dispatch information received from Front Office department
  • Accomplish all administrative tasks given by the Executive Housekeeper accurately and submit in a timely manner
  • Compile all overtime sheets, double-checking for accuracy, and submit final report to the Executive Housekeeper
  • Handle, record and track lost & found, following HGJB’s SOP
  • Record and track guest’s laundry, room linens and staff’s uniforms
  • Ordering of the department IQ/PQ system
  • Track record of all issues into the log book of clerk
  • Assist and clean rooms and/or public areas when needed
  • Ensure that guests’ requests are promptly completed and/or followed up
  • Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Food & Beverage. Document and resolve issues with discrepant rooms with the Front Office
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