Food & Beverage Manager

Tunamaya Beach & Spa Resort - Tioman Island
28 June 2019
  • Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
  • Creates a positive team atmosphere among Team Members.
  • Maintains records of staff periodic manner and operating costs.
  • Provides feedback and coaching to the Team regularly.
  • Understands building capability through Cross training
  • Treats all Team Members fairly, with respect.
  • Sets high standards for appropriate team behaviour on shift.
  • Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
  • Handle guest complaints in restaurants.
  • Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
  • Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
  • Check the quality of deliveries of fresh food and baked goods.
  • Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
  • Arrange for maintenance and repair of equipment and other services.
  • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
  • Ensures new products are executed properly the following roll-out.
  • Is capable of handling irate customers with a friendly/calm attitude.
  • Ensures product quality and great service.
  • Shows enthusiasm about guest within the restaurant.
  • Is flexible in dealing with changes/problems (e.g., being short staffed).
  • Has effectively forecasted restaurant needs.
  • Shifts priorities and goals as work demands change.
  • Priorities tasks effectively to ensure most important tasks are completed on time.
  • Delegates and follow-up effectively.
  • Taking Ownership of issues or tasks and also give detail update of the F&B manager and the General Manager.
  • Seeks, listens and responds to Guest feedback.
  • Coaches team on how to exceed Guest expectations.
  • Does not blame others; takes accountability for problems.
  • Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
  • Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
  • Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfactory tracking software etc.
  • Assist in planning regular and special event Menu. 
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