Spa Supervisor

Tunamaya Beach & Spa Resort - Tioman Island
26 March 2019
  • Oversee the spa therapist performance and lend to support when needed.
  • Assist the Spa Manager in the day to day operations of the department and oversee all spa operations in the Spa Manager’s absence.
  • Follow all company policies and procedure.
  • Welcome and acknowledge all guests according to the resort’s standards anticipate and address guests’ service needs.
  • Responsible for training all new spa therapist and ensuring all job requirements and standards are met directed by the Spa Manager.
  • Effectively resolve guest complaints and communicate with the Spa Manager regarding issues and resolutions.
  • Assist with monthly inventory.
  • Maintain all guest supplies and assist in ordering as needed.
  • Maintain retail area and check retail stock daily.
  • Ensure cleanliness of all guests’ areas.
  • Conduct checks on both treatment rooms and wider areas of the spa to ensure it's clean, tidy and well stocked with products and provisions.
  • On hand to deal with any customer issues
  • Carries out any other reasonable tasks requested by Management Team to aid the smooth running of the Spa.
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