Sales Executive

Tunamaya Beach & Spa Resort - Tioman Island
27 September 2019
  • Assist in drawing up the marketing plan annually with the Director of Sales.
  • Keeps a record on former, existing, potential clients and a profile of each of them.
  • Organizes regular visits in accordance to a predetermined plan.
  • Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.
  • Presents a summary of his/her visits to the Director of Sales on a weekly basis (Weekly Sales Plan) prior and after the week is completed.
  • Ensures that all new clients have no negative credit references.
  • Records all daily sales.
  • Records the statistics of his/her sales accounts.
  • Submits production reports on his/her list of accounts on a monthly basis.
  • Familiar with the operation and application for the hotel’s computer / data processing system.
  • Keeps himself/herself well informed about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).
  • Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need be).
  • Promotes the hotel as often as possible through entertaining, conducting, site inspections, and presentations etc. of the hotel.
  • Pay visits to former, existing and potential clients in view of entering contracts with them, especially commercial accounts.
  • Determine and recommend prospecting customers by analysing historical and other statistical information, participation in conducting customer interview and preparing customer call analysis reports.
  • Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
  • Solicit group, individual, banquet and other function business directly and jointly with others through the execution of the action plan.
  • Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
  • Receives in the hotel any important guests whom he has approached.
  • Negotiates prices with the clients.
  • Confirms verbal proposal in writing.
  • Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
  • As directed, compile and input market intelligence information.
  • To develop & foster close and positive rapport with the public, guests, clients and members of the trade.
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