Tunamaya Beach & Spa Resort - Tioman Island
28 December 2020
- Oversee the spa therapist performance and lend to support when needed.
- Assist the Spa Manager in the day to day operations of the department and oversee all spa operations in the Spa Manager’s absence.
- Follow all company policies and procedure.
- Welcome and acknowledge all guests according to the resort’s standards anticipate and address guests’ service needs.
- Responsible for training all new spa therapist and ensuring all job requirements and standards are met directed by the Spa Manager.
- Effectively resolve guest complaints and communicate with the Spa Manager regarding issues and resolutions.
- Assist with monthly inventory.
- Maintain all guest supplies and assist in ordering as needed.
- Maintain retail area and check retail stock daily.
- Ensure cleanliness of all guests’ areas.
- Conduct checks on both treatment rooms and wider areas of the spa to ensure it's clean, tidy and well stocked with products and provisions.
- On hand to deal with any customer issues
- Carries out any other reasonable tasks requested by Management Team to aid the smooth running of the Spa.